Proficient is the outsourcing arm of Broker Direct Plc
Based in Bolton, we've been serving the UK insurance profession for over 20 years.
Proficient exists to simplify your business.
We are an outsourced service provider specialising in the insurance sector with an exciting range of capabilities.
We work with partners to deliver cost-effective operational excellence by exploiting our skills, systems, experience and scale economies.
We are defined by the quality of our customer interactions.
Flexible and agile, we can adapt to meet your precise needs.Brochure
There are six good reasons to consider outsourcing to us:
- Avoid growing pains - our solutions scale effortlessly and you only pay for what you use.
- We are a respected supplier operating in a highly regulated market. You can trust us to deliver a high quality, compliant service.
Proficient has a wide range of capabilities
The claims process is the proof point for all insurance policies.
Our objective is to help customers settle their legitimate claims swiftly, painlessly and without fuss, whilst protecting our insurance partners from fraud and avoidable cost through swift fault attribution and fast and effective third party intervention. We unashamedly focus on quality.
We offer a comprehensive UK-based claims handling capability, utilising our proprietary claims handling systems. We handle private, commercial, fleet, scheme motor, home buildings and contents claims.
Our claims expertise can be applied to a wide range of situations in which a service provider needs to understand a situation, apply rules, determine eligibility, and arrange for investigation, repairs, replacement and settlement.
We provide complimentary expertise in customer verification, fraud detection, premium collection (business and consumer) and agency network management.