Proficient in Digital

We have a full set of digital capabilities.

We can integrate with your back end systems to automate a variety of customer journeys. We can also integrate with your front end systems - websites and apps - to deliver self-service tools.

We have a suite of digital tools for customer support:

  • Live Chat
  • SMS progress reports
  • Agent voice and video
  • Electronic premium collection
  • iframes for self service integration into client apps
  • APIs and webhooks

Our philosophy is to meet customers' expectations for ease and convenience when communicating, to engage with us whenever, wherever and however they want.